In his first video blog ever, Todd Ortscheid of GTL Real Estate talks about the changes that have happened to the company over the past 9-12 months. This video is the first of a series that aims to update our clients and to improve the products we offer them.
First up, we are now known by a new name and that’s because we now serve two markets–Atlanta and Florida. For those of you who have properties in Orlando and Daytona Beach in Florida, we can now just as easily help you as we help our clients in the entire Atlanta metro area. Our new name reflects our bigger market reach.
In addition, we have also made it easier for our tenants to reach us in case of emergencies, via our 24/7/365 repair hotline. Tenants have two options on how to submit repair issues they may have–they can either go online and fill out a form or they can call our main office line at any time by pressing a button and getting connected to the call center. In case of non-emergencies, the call center will dispatch someone for the next business day.
In line with repairs, we also have also switched to a new repair tracking software. The new software easily tracks all the necessary information, such as when was the repair scheduled, what date were the repairmen coming out to the property, or how old the work order is. It helps us stay on top of these repairs, to make sure they all get done. It also helps us follow up on the vendors who aren’t doing their jobs so that we can find new vendors if they prove to be lacking.
In the past we’ve done only exterior inspections of the properties, but since owners didn’t feel that they got the most out of it, we have decided to do scheduled interior inspections instead. We go into a property three months before the tenant’s lease is up, to make sure that the property is in good condition. This helps us avoid legal liabilities in case the tenants decide to challenge us for something we charge them for. You also have the option to do inspections twice a year if you wish, just let us know so we can schedule it.
Lastly, we have switched to a new renting system called Rently. This helps us track the number of phone calls, emails and showings we get for your property. It also sends out an automated questionnaire for the tenants who’ve just seen your property and gets their feedback. This feedback is useful because this is how we determine how to sell or rent your properties faster. Rentals are going great in our markets, with our listings getting rented within two weeks. Tracking the trends with Rently helps us especially when things start to slow down.
We’ll update you on all the new products we have in the works and things that we are going to be adding on to further improve the quality of service we provide. Thanks for watching!