A complaint we hear from many new clients who are changing from another management company is that they were never able to get in touch with their previous property manager. We hear many tales of unanswered phone calls, unreturned voicemails, and ignored emails. Obviously, this is a big problem if you’re trusting someone to manage your property that is worth many thousands of dollars, especially if you’re on the other side of the country (or possibly the other side of the planet for our many military and airline clients).
That’s why we keep our office open 7 days a week. Even if you can’t get in touch with your regular property manager because he’s in a meeting or showing a house, you can always call the office and someone will be available to help you, even on a Sunday morning.
We also offer the online Owner’s Portal that allows you to send messages to our staff any time of day, no matter where you are in the world.
Don’t feel trapped with a management company that doesn’t respond. Give us a call and we’ll be happy to talk with you about our services so that you won’t ever need to worry about not getting in touch with someone about your property again.