As professional Atlanta property managers, we wear many hats. While the leasing and screening and maintenance and rent collection all keep us very busy – we’re never too busy to talk to you.
What we value above all else is our relationship with our owners.
Creative problem-solving and innovative thinking is the way we work because we believe in fast resolutions and immediate results. You’re trusting us to take care of your investment property or your real estate portfolio, and you’re also trusting us to let you know how it’s performing.
With a unique communication ticketing system, we can hold ourselves accountable to the high standards of transparency and responsiveness we value. Communications are centralized and our process is consistent. This means the entire staff is equipped to respond to you.
Our response time to any new issue submitted averages well under 3 hours, with 73% of issues being resolved on our first response. In addition, we keep you in the loop with the following:
Responding to Rental Property Repairs and Maintenance
We know you don’t want to be bothered with a phone call every time a garbage disposal needs to be unclogged or a toilet is running.
Instead, you’ll receive an automated email and text any time a new repair request is initiated. You can decide whether you want to call and discuss it or just wait for an update. We’ll let you know by text or email when a vendor is scheduled and the repair is completed. It’s easy and informative, but never disruptive.
We are proactive when it comes to making repairs because we know that if left untreated, the most basic repair needs will turn into major maintenance expenses. Our process saves you money and reinforces the trust you put in our team to protect and preserve the condition of your home.
Responding to repair needs in Atlanta, College Park, East Point, Hapeville, and surrounding areas.
Online Owner Portals Deliver the Information You Need
Investing in technology has allowed us to deliver better property management in Atlanta.
Our owner portals, for example, give you an opportunity to see everything that pertains to your property at any time of the day from any mobile device or computer. You can log on and check anything, such as:
- Monthly accounting statements, where you’ll see the income and expenses associated with your property.
- Recurring or one-time bills, such as your property management fees, HOA fees, and maintenance invoices.
- Lease agreements and renewals, as well as copies of any correspondence sent to your tenants.
All the information you need to feel empowered and informed is there. But, if you have any questions about what you see or you want to discuss something in detail, we’re here and available.
Personal contact from our staff is always going to happen when there are important issues such as evictions, major repairs, and vacancies to discuss.
Supporting You & Your Property During the Leasing Process
It’s especially critical that we’re responsive during the leasing process.
You need to know what we have planned for marketing, so we’ll share the list of rental sites that your home will appear on, and what the listings look like. We’ll send automated emails when your property has been rented. We’ll let you know when we receive notice that the tenant is moving out, and we’ll talk to you about renewals.
We know you’re busy and we know you trust us.
Our relationship and your trust motivates us to deliver the best property management in Atlanta, and you’ll appreciate our communication strategies and our willingness to be responsive to you, your tenants, our vendors, and the entire local community.
Working with investors throughout Atlanta, including zip codes 30337, 30354, 30344, 30342, and 30319.
Want to Learn More?
If you’d like to learn more about our properties and what it’s like to work with GTL Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.